Privacy Policy

Welcome to House With Plants, where we value not only the health of your garden but also the protection of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

1. Information We Collect

We collect information that helps us provide you with the best possible gardening experience:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment information.
• Transaction Data: Details about products you purchase from us, including Camellias, Hydrangeas, Fruit Trees, Groundcover Plants, and Plant Collections.
• Technical Information: IP address, browser type, device information, and pages you visit on our site.
• Communications: Records of correspondence when you contact our customer support team.

2. How We Use Your Information

Your information helps us create a seamless gardening journey:

• Process your orders and deliver plants to your doorstep
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send you relevant information about your orders and plants (with your consent)
• Ensure the security of our website and prevent fraud

3. Data Sharing and Disclosure

We treat your data as carefully as we select our plants:

• Service Providers: We share necessary information with trusted partners who assist in payment processing, shipping, and website operations.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners.
• We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your information with the same care we give our plants:

• Your data is stored on secure servers with appropriate safeguards.
• We use industry-standard SSL encryption for all transactions.
• Payment details are processed through secure gateways and are not stored on our servers.
• While we implement robust security measures, no online transmission is 100% secure, but we strive to use commercially acceptable means to protect your information.

5. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to help your garden grow beautifully:

• Essential Cookies: Required for basic functions like processing payments and managing your shopping cart.
• Analytical Cookies: Help us understand how visitors interact with our website to improve your experience.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we ship plants worldwide (excluding Asia and some remote areas), your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data regardless of where it is processed.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy as our business grows. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting House With Plants with your gardening needs and your personal information.

Warmly,
The House With Plants Team